Premium vacature

Customer Service Representative (Scent) in Tilburg

IFF (Nederland) B.V.36, 40 uurNoord-Brabant

It’s an exciting time to join IFF’s Customer Service Scent! 

We are looking for an English and Dutch speaker, to join our talented team of 25 Customer Service dedicated representatives, coordinating the Scent B2B supplies to all IFF customers in the EAME region. The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role in one of our biggest locations globally, our production facility located at Tilburg in the Netherlands. This temporarily role requires a hands-on, pro-active self-starter that learns quickly and gets things done in an international highly dynamic environment.

Geplaatst op 11 november 2021
Vacature bij

Functie omschrijving

You will spend your time...

•  Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process

•  Responding to order-related customer inquiries and facilitating decision making which is acceptable for both the customer and IFF

•  Consistently working on maintaining good understanding, communication and relationship with our Logistic team

•  Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication

•  Ensuring success and customer satisfaction by close monitoring of IFF customer KPI's and score card

•  Facilitating regular service reviews with your customer accounts

•  Handling customer complaints and credit notes in a timely and professional manner

• Contributing to team effort by accomplishing related results as part of your backup role

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Wat we van jou verwachten

About You:

To be successful in this challenging role you must have 3-5 years of relevant Customer Service experience or a similar position in a multinational company. A Bachelor’s degree is required. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.

Required Skills:

Good computer skills (Excel, Word, Power Point and Outlook). SAP is pre

Good command of English and Dutch, both written and spoken

Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally 

Pro-active, accurate and strong organizational skills 

Flexible, adaptable and manages stress well 

Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity

Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness

Detail-oriented, can provide deep dive analysis

Understanding of export documentation process is a pre, good knowledge and understanding of incoterms

Ability to multi-task, prioritize and manage time effectively

Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results

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Timothy van 't Hoff